Customer experience | Bizcommunity

Customer experience | Bizcommunity

News

Soft skills will matter more than ever

Skills Development & Training

Soft skills will matter more than ever

Michelle Dobson, Issued by Pnet 20 hours

Shoprite and Astron Energy launch fuel rewards in new partnership

CRM

Shoprite and Astron Energy launch fuel rewards in new partnership

23 hours

Spar2U expands its digital grocery offering with Kwik Delivery and Click & Collect

E-commerce

Spar2U expands its digital grocery offering with Kwik Delivery and Click & Collect

Issued by IMS 23 hours

Zanetti AI Institute's last public masterclass comes to Sandton on 18 and 19 November

Artificial Intelligence

Zanetti AI Institute's last public masterclass comes to Sandton on 18 and 19 November

Issued by Zanetti AI Institute 1 day

Source: Reuters.

Economy

Africa's corporate debt markets remain shallow, OECD says

1 day

Retailers face a Black Friday payment security test as online shopping surges

Security

Retailers face a Black Friday payment security test as online shopping surges

1 day

Poetry expands lifestyle retail concept with new Paarl store

Retailers

Poetry expands lifestyle retail concept with new Paarl store

1 day

Black Friday isn’t the only time township shoppers hunt for a deal. What do promotions really add?

Research

Black Friday isn’t the only time township shoppers hunt for a deal. What do promotions really add?

Issued by Rogerwilco 2 days

Exclusive | AI can mimic empathy, but not accountability

Artificial Intelligence

Exclusive | AI can mimic empathy, but not accountability

Rue Bateman 2 days

The Marketing Achievement Awards Season 6 qualifiers have been announced. Picture: Season 5 MAA winners (Image supplied)

Marketing

All The Marketing Achievement Awards qualifiers Season 6

6 Nov 2026

What payments modernisation really means for business

Financial Services

What payments modernisation really means for business

Gerrie Butler, Issued by Hyphen 5 Nov 2026

CRM

Pick n Pay lets shoppers spend online refunds in-store with new Wallet feature

5 Nov 2026

The checkout is changing: Why online retailers need more payment flexibility

Banking & Finance

The checkout is changing: Why online retailers need more payment flexibility

Tracey-Lee Zürcher-Campbell 3 Nov 2026

Africa's consumers have moved on. Has your growth strategy?

Retail

Africa's consumers have moved on. Has your growth strategy?

Issued by Dentsu 3 Nov 2026

Why mobile-first businesses are winning in South Africa

Mobile

Why mobile-first businesses are winning in South Africa

Issued by Voys 3 Nov 2026

South Africans rate their banks 1.3 out of 5 on customer experience, Hellopeter Benchmark finds

Banking

South Africans rate their banks 1.3 out of 5 on customer experience, Hellopeter Benchmark finds

Issued by Hellopeter 2 Nov 2026

Is it time for beauty retailers to cut back?

Health & Beauty

Is it time for beauty retailers to cut back?

Jeri Mookana 2 Nov 2026

The consideration gap: The part of the funnel your budget forgot

Marketing

The consideration gap: The part of the funnel your budget forgot

Charné Munien, Issued by Rogerwilco 2 Nov 2026

Built for peak: What it takes to keep the customer promise when volumes rise

E-commerce

Built for peak: What it takes to keep the customer promise when volumes rise

Issued by Takealot Fulfilment Solutions 29 Oct 2026

Mscsports strikes Gold for Innovation at the 2026 Prism Awards

Prism Awards

Mscsports strikes Gold for Innovation at the 2026 Prism Awards

Issued by Mscsports 29 Oct 2026

Training through tough times: Why employee development matters more than ever

Skills Development & Training

Training through tough times: Why employee development matters more than ever

Issued by Waterfall School of Business 28 Oct 2026

Anita Erasmus, CEO of South African ecommerce ecosystem Bob. (Source:

Retailers

#BlackFriday: 5 questions retailers should ask before the sales rush

Anita Erasmus 28 Oct 2026

Image supplied.

Retail Marketing

NetFlorist refreshes brand with a campaign built around delivery

28 Oct 2026

3 small business problems that can quickly spiral out of control

SMEs

3 small business problems that can quickly spiral out of control

Larry Hodes 27 Oct 2026

Why consistent payments matter more than ever for customer trust

Banking & Finance

Why consistent payments matter more than ever for customer trust

Rahul Jain 27 Oct 2026

Category A winner. (Image supplied)

Design & Manufacturing

SACSC announces 2026 retail design award winners

26 Oct 2026

Dr Lynne Derman, Executive Director People & Talent at 21st Century

Management & Leadership

From implementation to adoption: Calibrating the human side of change

Dr Lynne Derman 26 Oct 2026

Image supplied.

E-commerce

#BlackFriday: The customers South Africa’s online retailers are missing

Joshua Harvey 26 Oct 2026

Pick n Pay has announced its interim financial results for the 26 weeks ended 30 August 2026. Pick n Pay CEO Sean Summers (pictured) says, “We have put the fundamentals in place, and they are delivering, despite the constrained trading environment" (Image supplied)

Retailers

Pick n Pay interim results show progress, despite constrained trading conditions

26 Oct 2026

Lowveld Mall wins retail development Spectrum Award

Retail & Hospitality Property

Lowveld Mall wins retail development Spectrum Award

Issued by Catchwords 22 Oct 2026

Branding

Brand belongs in the boardroom... the important reason why

Nadia Ellis 22 Oct 2026

Image supplied.

Aesthetic Medicine

Sweet as Huneyyy: Maria Masiu’s got the wellness market buzzing

Maroefah Smith 22 Oct 2026

Eliminating the 'Toggle Tax': How CRM integration transforms your customer experience

CRM, CX, UX

Eliminating the 'Toggle Tax': How CRM integration transforms your customer experience

Martie de Beer, Issued by Telviva 21 Oct 2026

Source: Supplied. Twin City wins the Spectrum Award for Shopping Centre Development for Lowveld Mall at the SACSC Retail Design and Development Awards, as well as winning the Renovation/Expansion category. From left to right: Norman Drieselmann, vice president at SACSC; Muhammad Paruk, president at SACSC; Johan van Wyk, director of New Business at Twin City; Eunice van Wyk, director at Twin City; Donald McGillivray, partner and architect at MDS Architecture; and Jaco Terblanche, property manager at Twin City.

Retail & Hospitality Property

Lowveld Mall’s R80m revamp scoops major retail design award

20 Oct 2026

Vodacom invests R1.6bn in network expansion across Mpumalanga, KZN

Telecoms & Networks

Vodacom invests R1.6bn in network expansion across Mpumalanga, KZN

20 Oct 2026

Fuel & Energy

Fuel costs pushing SA car buyers to rethink brand loyalty

19 Oct 2026

GoTyme Bank’s SME outlook for Q4 2026

SMEs

GoTyme Bank’s SME outlook for Q4 2026

Issued by GoTyme for Business 15 Oct 2026

Sealand rolls out Digital Product Passports to improve supply chain transparency

ESG

Sealand rolls out Digital Product Passports to improve supply chain transparency

15 Oct 2026

eSIM adoption is accelerating. Are South Africa’s MVNOs ready?

Telecoms & Networks

eSIM adoption is accelerating. Are South Africa’s MVNOs ready?

Warren Alberts 15 Oct 2026

New machinery, live demonstrations and practical solutions at Propak Cape

Packaging

New machinery, live demonstrations and practical solutions at Propak Cape

Issued by Propak Cape 14 Oct 2026

SA’s online retail growth depends on trust and consumer confidence

E-commerce

SA’s online retail growth depends on trust and consumer confidence

14 Oct 2026

Smarter in-store payment options can cut queues and lift retail sales

Banking & Finance

Smarter in-store payment options can cut queues and lift retail sales

Lehan Le Grange 13 Oct 2026

Women in SA can scale faster through franchising, financiers say

Franchising

Women in SA can scale faster through franchising, financiers say

Amith Singh 12 Oct 2026

Beyond buildings: What retail can learn from a hospitality mindset

Retail & Hospitality Property

Beyond buildings: What retail can learn from a hospitality mindset

Issued by Catchwords 12 Oct 2026

Branding

Hollard. Be More Sure | A refreshed brand positioning that informs

12 Oct 2026

Source: Supplied. Japie van Niekerk, chief executive officer of New Africa Developments (NAD).

Property Development

New Africa Developments applies hospitality lessons to shopping centres

9 Oct 2026

#BlackFriday2026: Why customer service could matter as much as the discount

CRM

#BlackFriday2026: Why customer service could matter as much as the discount

9 Oct 2026

Your messages matter

Digital

Your messages matter

Issued by Celerity.chat 8 Oct 2026

Woolies brings AI food assistant W.Chef into live customer testing

Technology

Woolies brings AI food assistant W.Chef into live customer testing

8 Oct 2026